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Genesys Cloud CX Workforce Management Certification Sample Questions (Q73-Q78):
NEW QUESTION # 73
Which two features are accessible within the forecast editor?
(Choose two)
Response:
Answer: B,C
NEW QUESTION # 74
When configuring a work plan's daily shifts, what two components can be specified?
(Choose two)
Response:
Answer: A,D
NEW QUESTION # 75
When we set the Activity Equivalency option to No, the agent is in adherence.
Response:
Answer: A
NEW QUESTION # 76
What is the primary use of intraday monitoring?
Response:
Answer: C
NEW QUESTION # 77
What component would an IC administrator create first when setting up workforce management?
Response:
Answer: D
NEW QUESTION # 78
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